You should consider the following:
Installation/upgrade procedures: installation; configuration; testing; delivery; shipping; storage; software storage locations to be used; specifications of the software; communicating the progress and outcome of the installation/upgrade to the appropriate people; information recording eg log books; obtaining access eg log-on details; security; confidentiality
Data integrity: eg system recovery point; copy of registry data; copy of user data; prior image of hard drive
Any help would be good